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homemadebubbler · 04-11-2008, 03:21 AM

My friends computer wont recognize the mouse. Its a Gateway with Xp. I tried a USB mouse and the old school kind, niether worked. Tried installing the driver. Didnt help. Tried booting in safe mode, still didnt work. ANy other ideas? I tried calling gateway tech support, and they wanted 59 bucks to troubleshoot (the computers not even two years old). i tried to ask to speak to a supervisor but none were available. Any help?

**Darque Pervert** · 04-11-2008, 12:08 PM

Gateway is probably charging because the PC is out of warranty...

I suggest booting into Safe mode and deleting any/all mouse drivers. If there is software from Logitech or somesuch for some fancy mouse, remove that from Add/Remove Programs.
Reboot with the mouse attached and see if it detects it.

sirtokesalot21 · 04-11-2008, 02:19 PM

i have an emachine witch is part of gateway and the warentee on it os over a year expired. use the gayeway tech chat. ive been getting free support with my warenteeless emachine for the 2 years ive had it with a one year warrentee. try the chat. dont use the phone number. if possible use the pc with the problem cause then they can remote acess the pc and diagnose the problem. again they have been doing this with my emachine for a year now with no warentee throgh the gateway tech chat.

homemadebubbler · 04-11-2008, 07:24 PM

I cant get on tech chat without a mouse, You can tab the submit button to connect to the chat

kyos00 · 04-16-2008, 04:03 AM

Please try to use the mouse after removing all external peripherals.

Also, you can try to test the mouse on other system, to see if the mouse actually works. Or a known good mouse on your Gateway system.

Has Windows been installed recently partner?

Have you tried the mouse on other ports?

USB is controlled by the system chipset, you may need to update the notebook system software, and the chipset drivers.

Good luck!

04-11-2008, 03:21 AM	#1
homemadebubbler Blue Bubblin' Bubbler Join Date: Jun 2005 Posts: 3,908 Grams: 7,324.62 Groans: 2 Groaned at 0 Times in 0 Posts Thanks: 50 Thanked 70 Times in 39 Posts Stock Portfolio Total Value: 0.000 Gain/Loss: 0.000%	Computer wont recoginize mouse My friends computer wont recognize the mouse. Its a Gateway with Xp. I tried a USB mouse and the old school kind, niether worked. Tried installing the driver. Didnt help. Tried booting in safe mode, still didnt work. ANy other ideas? I tried calling gateway tech support, and they wanted 59 bucks to troubleshoot (the computers not even two years old). i tried to ask to speak to a supervisor but none were available. Any help? __________________ When they took the 4th Amendment away I was quiet because I didnt deal drugs//When they took the 6th Amendment away I was quiet because Id never been arrested//When they took the 2nd Amendment away I was quiet because I didnt own a gun//Now they took the 1st Amendment and all I can do is be quiet...

04-11-2008, 12:08 PM	#2
Darque Pervert Jive Honkey Join Date: Feb 2006 Posts: 5,685 Grams: 20,276.15 Groans: 12 Groaned at 14 Times in 12 Posts Thanks: 272 Thanked 769 Times in 476 Posts Stock Portfolio Total Value: 0.000 Gain/Loss: -1.000%	Gateway is probably charging because the PC is out of warranty... I suggest booting into Safe mode and deleting any/all mouse drivers. If there is software from Logitech or somesuch for some fancy mouse, remove that from Add/Remove Programs. Reboot with the mouse attached and see if it detects it. __________________ Life is always a spiral. It's the choices of the individual as to whether that spiral is aimed up or down. Marijuana.com Posting Guidelines - Read them! Love them! Live by them! Search - It's how information gets found! Don't know how to search? Learn the art of searching! Please play the Google Images Game!

04-11-2008, 02:19 PM	#3
sirtokesalot21 Member Join Date: Dec 2006 Posts: 508 Grams: 1,561.56 Groans: 0 Groaned at 0 Times in 0 Posts Thanks: 5 Thanked 4 Times in 4 Posts Stock Portfolio Total Value: 0.000 Gain/Loss: 0.000%	i have an emachine witch is part of gateway and the warentee on it os over a year expired. use the gayeway tech chat. ive been getting free support with my warenteeless emachine for the 2 years ive had it with a one year warrentee. try the chat. dont use the phone number. if possible use the pc with the problem cause then they can remote acess the pc and diagnose the problem. again they have been doing this with my emachine for a year now with no warentee throgh the gateway tech chat. __________________ good news peoples 7 years ago i tryed logging onto aol and it just went throgh. wazaa

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04-11-2008, 07:24 PM	#4
homemadebubbler Blue Bubblin' Bubbler Join Date: Jun 2005 Posts: 3,908 Grams: 7,324.62 Groans: 2 Groaned at 0 Times in 0 Posts Thanks: 50 Thanked 70 Times in 39 Posts Stock Portfolio Total Value: 0.000 Gain/Loss: 0.000%	I cant get on tech chat without a mouse, You can tab the submit button to connect to the chat

04-16-2008, 04:03 AM	#5
kyos00 New Member Join Date: Apr 2008 Posts: 1 Grams: 368.55 Groans: 0 Groaned at 0 Times in 0 Posts Thanks: 0 Thanked 0 Times in 0 Posts Stock Portfolio Total Value: 0.000 Gain/Loss: 0.000%	Please try to use the mouse after removing all external peripherals. Also, you can try to test the mouse on other system, to see if the mouse actually works. Or a known good mouse on your Gateway system. Has Windows been installed recently partner? Have you tried the mouse on other ports? USB is controlled by the system chipset, you may need to update the notebook system software, and the chipset drivers. Good luck!

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