ifoundatidalwave

hey guys i baught my first vape today, some vaporite aromatherapy
with a digi temp to 550 degrees F, and a big fan
the wand it comes with is bigger then anything ive seen
and where its inserted is different
it goes into a hole with a silver screen in the back
basically the unit gets hot
and i can feel a lil warm air through the end
but i dont get any vapor through it
and theres no change to my material
so i know its not working properly
but i have no idea whats wrong
did anyone else ever have this experience
the first time vaping?
i was wondering with the wand being bigger
and inserting into a bigger hole
then any vape ive seen that maybe my material
was to far down away from the heat
but i dont know
should i try like tipping the box when i load it
so the hash goes intothe deepest part of the chamber?
i got a meeting at 5pm today with the guy who sold this to the guy
and hes gonna see whats wrong
but if someone else has any idea plz help n i wont have to go
cuz either way theres no refunds on it
he told me so we plugged it in at the shop and it worked fine
but i dont know if that was just the fan switch working
like i said the unit does get hot
i just dont get no vapor through it
any suggestions? plz help