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bobmarley54321

Bought a PURE double perculator bong which is about 2ft. tall and it broke last night. Have not hit it, bumped it, done anything which would cause it to break. We have only had it 9! days. When I was pulling the stem out to change the water, the part around the stem which holds it in place, broke off with it, about an inch down. It just came off in my hand, barely using any force to pull it off. You can see in the pics where it broke, and how it looks to be a manufacturer defect. The bottom half, is extremely thin, paper-thin even, and it looks like that is the culprit.

I contacted the place we bought it from, Outer Edge Gifts, in Newport News Virginia, and he told me basically, "i'm fucked." There is nothing he will do, no exchange, no refund, no nothing. I explained that if I showed it to him, he could see himself that it was a defect and it was too thin. He of course said that it was a state law to not take any "tobacco product" back, and that he wouldn't do anything about it. He also wouldn't give me any contact information for PURE or ADS. He said there should be a website, yet I can't find one nor he hadn't been there either. He told me to get some gorilla glue, but since it was so thin, when i tried to glue it back together, it broke apart more since the glass at the bottom is so brittle.

To me, it seems like it is an obvious manufacturer defect, yet there is nothing he will do.

What should I do?!??!?!?!?!?!
http://www.stonerforums.com/lounge/a...9-dsc02047.jpg

http://www.stonerforums.com/lounge/a...9-dsc02048.jpg

 

The Blazemaster

That really sucks. I would keep searching for that website. There has got to be some way to get in contact with them.

I would reccomend you clean it and make sure there is no smell of marijuana on it, as it is intended for legal smokeables and they may not accept it, and might even call the police if it smells of an illegal substance.

rich420

i wish i could help but im clueless on what you could do. all i can think of is finding that website. if i come across it i'll post it.

good luck man!

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troublemaker_42

Like it or not, the owner of the shop would be risking his entire livlihood by allowing you to return a used pipe. Manufactures defect or not, he's powerless to do much, short of giving you store credit, which is NOT a common thing to do for a glass shop. If every shop owner repleaced every pipe someone broke, it wouldn't make for a very high profit margin. I realize this wasn't your fault, but your ONLY chance would be the company itself. I've actually seen signs in various headshops telling you to look over your piece VERY carefully before handing over the money, because, even in the case of obvioous flaws, they cannot take the pipe back or provide refunds. Headshops are truely a "buyer beware" situation

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Darkflan

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sounds like the governments jealous
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SpiralArchitect

How do you know this is an actual PURE bong? If the dude is a liscensed vendor for PURE bongs ( a well known and prestigious company in the water pipe industry) he should hook you up with their contact info.

My guess : it's a cheap knockoff and he doesn't want the company to know he's advertising knock-offs as their product. I've never seen an official PURE website.

I'd throw the bong away, count your losses and get a new one. Avoid that headshop, sounds shiesty.

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bobmarley54321

Thanks everyone for your responses! To answer a few questions:

He is a vendor for PURE yes, and he said that since they don't sell to the public and are wholesalers only, that he had no information he could give out. I still think he should have some type of contact info, but he said no.

As for checking the thickness of the glass, it would have been impossible to see if it was too thin. It was the only part of the entire water pipe that you would not be able to guage thickness, since the part where the stem went into was bubbled out. The rest of the it looked perfect, and you were only able to see how thin the glass actually was on that part when it broke.

Darkfan, you've been pmed!

bobmarley54321

I just came up with the idea after reading someone elses post.... magic putty. At this point, if it doesn't look good but still functions, i'll take it haha. I'm goin to pick some up now, when I get back and use it, i'll let u know how it turns out!

bobmarley54321

Fixed it with mighty putty, doesn't look as nice, but it works perfectly! I recommend anyone who breaks their water pipe to use mighty putty, extremely cheap, and fixed it right up!

Setup before:
http://www.stonerforums.com/lounge/a...9-dsc01980.jpg

After it was fixed
http://www.stonerforums.com/lounge/a...9-dsc02051.jpg

http://www.stonerforums.com/lounge/a...9-dsc02052.jpg

Yes, I etched initials in there haha. I'm gonna probably sand it down and clean it up once everything has hardened completely.

onehitwondersftw

Wow that's really legit. My PURE broke the exact same way but it wasn't a manufacturer defect. it got kicked. where do you think i could buy some of that i want to fix mine too.